After purchase
Returns & Refunds
We want you to love every Osé piece. If something is not right, our returns process is designed to be simple and fair.
Return eligibility
Items may be returned within 14 days of delivery, provided they are unworn, unused, and in their original packaging with all tags attached. Final-sale items, personalized pieces, and intimate apparel are not eligible for return unless faulty.
How to return
To start a return, please contact us through your Order History or the Contact page. We will provide instructions and a return shipping label where applicable. Please ensure the item is securely repackaged before sending it back.
Refunds
Once your return is received and inspected, we will issue a refund to your original payment method. Refunds are typically processed within five to ten business days, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or color, please contact us. Exchanges are subject to availability and the same eligibility conditions as returns.
Damaged or defective items
If your order arrives damaged or defective, please reach out within 48 hours of delivery with photos and your order number. We will arrange a replacement, repair, or refund at no additional cost.